About us

Customer service

  • Turnaround times

 

The standard turn-around time for analysis is 5 working days for chemical tests, 7 working for dermatological tests and up to 5 working days for microbiological analysis depending on the testing method, however this can be reduced and an express service is available by prior arrangement.

The turn-around time for efficiency and quality testing (in-use / instrumental tests), depends on product application time and is determined individually.

Duration of selected efficacy tests can be shortened (individually adjusted).

 

  • Reporting of results

 

The report/reports have been generated electronically and signed with a secure electronic signature that is an equivalent to handwritten signature in terms of validity and the legal effect. The authenticity of e-signature can be verified on the website: https://www.webnotarius.eu.

Laboratory can provide reports in hard copy if required.

 

  • Hours of operating

 

We operate 7 days a week. Our sample reception area is open from 8.00 am to 8.00 pm on weekdays.

 

  • Courier information

 

Hamilton Partner Korea can be contacted to arrange sample collection and transport to our laboratory.